Return Policy
Returns & Exchanges Policy
At NAHL, we are committed to providing you with high-quality organic beauty and health products. We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a straightforward 7-day return and exchange policy to ensure you have a positive shopping experience.
1. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
Unused & Unopened: The item must be unused and in its original, unopened packaging.
Original Condition: The product must be in the same condition as when you received it, including any tags, labels, or seals intact.
Timeframe: Returns or exchanges must be requested within 7 days from the date of purchase.
Please note: We cannot accept returns for used or opened products due to hygiene and safety reasons, unless the product is faulty or damaged upon arrival.
Return Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address and any additional steps.
2. Refunds
Once your returned product is received and inspected, we will process your refund:
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Shipping Fees: Please note that shipping charges are non-refundable. Any return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
3. Exchanges
If you wish to exchange an item for a different product, color, size, or variant, you can do so by following these steps:
Contact Us: Notify us within 7 days of receiving your order.
Exchange Request: Provide details of the item you wish to exchange and specify the new product you would like to receive.
Return the Item: Once your exchange request is confirmed, you’ll need to return the original item to us in its unused, unopened condition.
Shipping for Exchange: After we receive the returned item, we will ship the exchange to you. You will be responsible for covering the shipping cost of the exchanged product.
4. Damaged or Defective Products
If you receive a product that is damaged or defective, we sincerely apologize. We are happy to assist you with a return or exchange:
Damaged Items: Please contact us within 3 days of receiving the product with a photo of the damaged or defective item.
Resolution: We will either issue a full refund or send a replacement at no extra charge, depending on your preference and product availability.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged: Opened or used beauty and health care products, Custom-made or personalized items, Gift cards or downloadable digital products
6. Shipping for Returns and Exchanges
Return Shipping Costs: The customer is responsible for paying return shipping fees unless the item is damaged, defective, or if we made an error in processing your order.
Return Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. NAHL is not responsible for lost or damaged returns during transit.
International Returns: For international returns, customers are responsible for return shipping costs and may also be subject to additional customs fees.